Debit/ATM Cards

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The Bank of Fayette County has an ATM at each branch location for customer convenience.

For Automated Reporting of Lost/Stolen Cards, call 1-800-472-3272 - 24 Hours A Day, 7 Days A Week.

Debit Card Scam Calls

We have been alerted that many people in the area (not just our customers) are receiving recorded calls on their cell phones with a message indicating:
    Your debit card has been locked.  Press 1 to reactivate.

THIS IS A SCAM – do not provide any personal information.  

It appears that a local cell phone number list is being used by the scammers.

If *our* fraud detection services contact you, the representative will clearly state that they are calling on behalf of The Bank of Fayette County and will ask you if specific transactions were made by you or not.  They will NOT ask for your full card number.

Remember to be alert to avoid fraud!

Thank you,
The Bank of Fayette County
October 25, 2013

Cardholders – We may be calling you!

To protect your account, our fraud system monitors your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent ATM or debit card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

Our goal is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.

Protect Yourself

1. Unless absolutely required for a legitimate business purpose, avoid giving out your:

Your PIN is private; NEVER give it out.

2. In stores and at ATMs, always cover your card and PIN, and watch for:

3. Online, you should never respond to unsolicited emails that:

Debit Card Usage Pointers

Approval transactions for an amount greater than the purchase are often sent by merchants for these types of card transactions:

This puts a hold on your account for the approved amount.  The hold can be in place for days until the transaction is settled for the actual purchase price.  If there is a big difference between the hold amount and purchase amount, it can seriously affect your available balance.  Be aware of this when you use your card!

 

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